Cumbria

Service Request Analyst

13123
Service Request Analyst
0
Barrow-In-Furness
£18k - £24k
ITIL, ITSM
Service Request Analyst
£18k - 24k+ Benefits Package
Barrow-In-Furness, Cumbria

We are seeking a Service Request Analyst, to join our client based in Barrow in Furness . This position can operate remotely, but there is a strong preference for the candidate to be based near to Barrow in Furness in order to accommodate onsite work as and when required. Our client offers excellence in career growth, professional development and a coveted personalised benefits package.

This position will be the primary contact for all management reporting activities; including scheduled and adhoc reports, related to BAU processes, updating current productions or development projects.

Operational delivery of the ITIL Reporting Management process. Contributing to the development, deployment and maintenance of ITIL aligned processes and documentation.
The role is client facing, working alongside the Service Delivery Managers and Team Leaders reporting into the Service Level Manager.

Responsibilities
You will contribute towards all necessary solution configuration required as a result of new account or service transition, including but not limited to:

• Understand and interpret reporting requirements in the context of the available technical solutions;
• Understand complex business requirements with the ability to articulate an appropriate technical solution;
• Contribute towards the production of high-level and detailed design documents;
• Provide L2 and L3 support for reporting solutions.
• Ensure continuous service improvement is a pivotal element of the service
• Monitor performance of the service and manage improvement implementation

Key Skills
As someone with experience and expertise in Service Management you will have excellent influential and organizational skills, be an excellent communicator and have the ability to work under pressure to tight deadlines. You will have the ability to build successful working relationships with business and service managers and will be able to evidence the below requirements:
• Expertise in cross systems interrelations in context of the global business process
• Experience in IT, with emphasis on operational management
• Clear commitment to Service Management Framework
• Excellent documentation and report writing ability.
• Experience in Technical Service Centre or Customer Service Environment.
• The ability to use initiative, whilst working on their own with minimum supervision.
• Experience in th
Peter Hirst
07917 725773
peter.hirst@deerfoot.co.uk
Service Request Analyst £18k - 24k+ Benefits Package Barrow-In-Furness, Cumbria We are...
Permanent
ASAP

Database Administrator

13118
Database Administrator
0
Barrow in Furness / WFH
£45k - £55k
SQL Server, Oracle Database, VMware, Clustering technologies
Database Administrator
Barrow-in-Furness / some WFH
£45k – £55k base + on-call allowance
Security Clearance Requirement: SC Cleared or Willing to undergo clearance

We are currently on the lookout for an experienced Database Administrator to join this prestigious organization, and support both SQL Server and Oracle database environments.

Experience with both SQL Server and Oracle is desirable, however, if you are proficient in only one technology, training will be provided in the other.

Key skills / environment:
- SQL Server (all versions)
- Oracle Database
- Hands-on database support
- Database administration
- Clustering Technologies
- Virtualisation / VMware
- Monitoring and Management tools


Key Duties:
In this role you will support the database design and specification process to ensure best practice and standardisation of database builds. You will work with application support teams and vendors, and health check database environments to propose recommendations for performance tuning and optimisation.

You will be on call for 1 week in 4, with allowance provided.

Experience in large scale environments and infrastructure projects is very desirable.

Appropriate candidates may have held the following roles: Senior DBA, Database Engineer, Database Administrator, Oracle DBA, Database Specialist, Database Support Analyst, SQL Server SME, SQL Server Analyst, Database Analyst

Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906).

Deerfoot is acting as an Employment Agency in relation to this vacancy.
Jakub Bakowski
07483 001374
jakub.bakowski@deerfoot.co.uk
Database Administrator Barrow-in-Furness / some WFH £45k – £55k base + on-call allowance...
Permanent

IT Support / Collaborative Engineer

13100
IT Support / Collaborative Engineer
0
Barrow-In-Furness
Competitive Salary
Performance monitoring, tuning, fault diagnosis, incident and request resolution, Microsoft Exchange, ClearSwift SMTP Secure Gateways, DeepSecure MailGuard, Lync/Skype/Webex, Enterprise Smart Device (
IT Support / Collaborative Engineer
Global Technology Consulting
Competitive Salary + Benefits Package
Barrow-in-Furness, Cumbria – Potential flexibility for remote working

We have been asked by this global technology consulting organisation to assist in the recruitment of an IT Support / Collaborative Engineer.

The successful candidate will be required to undertake and performance monitoring, tuning, fault diagnosis, incident and request resolution.

Role Overview
The successful applicant will have the ability to take on a broad range of work tasks across Collaborative Systems/Applications, Standard Operating Environments using standard support Toolsets and processes. In addition to managing the Enterprise Systems, which includes:

o Email System including:
• Microsoft Exchange.
• ClearSwift SMTP Secure Gateways.
• DeepSecure MailGuard.

o Lync/Skype/Webex including:
• Microsoft Lync.
• Skype Federation.
• SONUS Gateways/Call Routing.
• Phone handset management and configuration.
• Skype Video Conferencing
• Webex

o Enterprise Smart Device (i.e. Blackberry, Samsung) System.
o Proxy Internet Service System.
o Experience in Scripting/Programming skills and Process automation/AI is a strong preference but not essential.

This role may suit candidates, who hold the following job titles: IT Support Engineer, Systems Engineer, Collaborative Engineer

Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906).

Deerfoot is acting as an Employment Agency in relation to this vacancy.
Steve Green
07483 001372
steve.green@deerfoot.co.uk
IT Support / Collaborative Engineer Global Technology Consulting Competitive Salary + Benefits...
Permanent

Senior Network Engineer

13002
Senior Network Engineer
0
Barrow in Furness / WFH
circa £60k
Cisco ACI, Network Security, Cisco CCNA, Cisco CCNP
Senior Network Engineer – c. £55k + bens
Barrow-in-Furness (3 weeks per month, expenses covered)
Security Clearance Requirement: SC Cleared or Willing to undergo clearance

We are currently on the lookout for an experienced Network Engineer to act as a single point of contract for IT user related issues and provide network maintenance within a prestigious organization. You will be joining a team environment and work in collaboration to deliver a high standard of IT network related customer service.

Skills / Environment
Cisco ACI (essential)
Network Security
VPN
LAN/WAN/Voice network infrastructure
Switches, routers, and firewall
Cisco CCNA or Cisco CCNP (desirable)

Role Overview
Working in a team environment, you will undertake a range of equipment installations and configuration duties. You will perform impact assessments on complex networks, as well as build test plans and analyze the results.

You will be working on a client site in Barrow 3 weeks per month, where you will be a single point of contact for IT user related issues. All travel and accommodation expenses will be covered. Rest of the work can be done remotely. You will also join an on-call rota for out of hours standby support around 1 week per month.

Salary: circa £55k (negotiable / DOE)

This role may suit candidates, who hold the following job titles: Network Engineer, Senior Network Engineer, Network Support Engineer, Network Technician, Network Support Technician, Network Infrastructure Engineer, Network Systems Engineer

Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906).

Deerfoot is acting as an Employment Agency in relation to this vacancy.
Jakub Bakowski
07483 001374
jakub.bakowski@deerfoot.co.uk
Senior Network Engineer – c. £55k + bens Barrow-in-Furness (3 weeks per month, expenses covered)...
Permanent
ASAP

Desktop Support Engineer

13001
Desktop Support Engineer
0
Barrow-in-Furnace
£20-28k
TBC
End user PC/laptop related issues break fix and IMAC’s, troubleshooting hardware and software, rebuild and configure PC's, applications and peripheral installations
Desktop Support Engineer
Circa £25k + Benefits Package
Barrow-In-Furness, Cumbria

We are seeking an experienced Desktop Support Engineer. Our client offers excellence in career growth, professional development and a coveted personalised benefits package.

You will be working on a client site, delivering great customer support and providing deskside support to end users, through break fix and IMAC’s resolutions.

Skills / Environment
Undertake Incident Resolution and IMAC activities in line with SLAs
Undertake Project, Demand Package activities and Problem Management Tasks
Communicate with Service Desk and EUC Tower Lead to ensure appropriate Incident assignment to other support Towers
Troubleshoot hardware (desktop, laptops, workstations, tablets and associated peripherals)
Troubleshoot Software (operating systems and desktop applications)
Rebuild and configure of PCs, applications and peripheral installations
Produce documentation in support of incident Resolution and hardware and software installation and configurations

Salary: Circa £25k

This role may suit candidates, who hold the following job titles: Desktop Support Engineer, Desktop Support Technician, IT Support Engineer, IT Support Analyst, IT Helpdesk Support

Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906).

Deerfoot is acting as an Employment Agency in relation to this vacancy.
Peter Hirst
07917 725773
peter.hirst@deerfoot.co.uk
Desktop Support Engineer Circa £25k + Benefits Package Barrow-In-Furness, Cumbria We are...
Permanent
ASAP

Quality Manager

12761
Quality Manager
0
Barrow-in-Furness (Some element of home working av
£55k - £65k
IS Quality Management System, Risk management, Technical process expertise, Business and people leadership, Auditing
Quality Manager - £55k – £65k DOE
Global Technology Consulting
Barrow-in-Furness

We have been asked to assist in the recruitment of a Quality Manager to lead the implementation and maintenance of quality systems within the client’s business.

Skills / Environment
Strong experience of IS Quality Management System (QMS)
Risk management
Technical process expertise
Business and people leadership
Auditing

Role Overview
You will define effective quality-related policies, standards and key performance indicators. In addition, you will lead the day to day management of the team, providing mentoring and coaching.

Salary: £55k - £65k DOE

Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906).

Deerfoot is acting as an Employment Agency in relation to this vacancy.
Peter Hirst
+44 (0) 23 8081 7155
peter.hirst@deerfoot.co.uk
Quality Manager - £55k – £65k DOE Global Technology Consulting Barrow-in-Furness We have been...
Permanent
ASAP

Unix Engineer

12685
Unix Engineer
0
Barrow-in-furnace (Option of remote work)
£45k - £55k
TBC
Unix, Solaris
Unix Engineer
Circa £40k + Benefits Package
Barrow-In-Furness, Cumbria

We are seeking an experienced Unix Engineer. Our client offers excellence in career growth, professional development and a coveted personalised benefits package.

Due to significant growth created by an ever-increasing client demand, we are looking to further bolster the team by recruiting a Unix Systems engineer.

Skills / Environment
• Be responsible for overall Incident Management\Change Management\Problem Management
• Work within a dedicated on-site support team
• Support an extensive Sun/Oracle server environment.
• Support Solaris 10 & 11 and Suse Linux 11 OS environments
• Monitor services using Uptime environment management toolset
• Implement changes to the existing environment and implement new services
• Work within a defined SLA and proactively manage the team ticket queue
• Work with other 3rd parties to collectively support the same customer
• Document existing and new service environments

Candidates would ideally have skills and experience in some or all of the following areas:
• Sun/Oracle server
• Solaris OS 10, 11 and Suse Linux OS 11,12
• Oracle VM server (zones & LDOM) and Oracle clustering
• Experience of Uptime management software useful
• Oracle Operations Centre toolset useful

Salary: Circa £40k

This role may suit candidates, who hold the following job titles: UNIX Engineer, Systems Engineer, UNIX Systems Engineer

Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906).

Deerfoot is acting as an Employment Agency in relation to this vacancy.
Peter Hirst
07917 725773
peter.hirst@deerfoot.co.uk
Unix Engineer Circa £40k + Benefits Package Barrow-In-Furness, Cumbria We are seeking an...
Permanent
ASAP