Cumbria

Asset and Configuration Manager
Global Technology Consulting
£45k - £55k + Benefits package
Barrow in Furness, Cumbria

We have been asked by this global technology consulting organisation to assist in the recruitment of an Asset and Configuration Manager to join the team in Barrow in Furness.

The Asset and Configuration Manager will have responsibility for a team of Asset and Config Analysts, supporting all aspects of ITIL Asset Management. The candidate will also work closely with Change management functions alongside Business Service Managers, Service Desk, the client and suppliers.

Skills / Environment
• Knowledge of desktop products, procurement and operational delivery of services.
• MS Office skills in Word and Excel.
• Asset or Configuration Management experience
• Time management and Communication Skills
• Quality documentation and report writing ability.
• Knowledge of best practice methodologies (ITIL, Deliver etc)

Desirable
• Knowledge of the use of ServiceNow
• Experience of working with 3rd parties
• ITIL v3 Foundation
• Knowledge of the working practices and infrastructure within Data Centres, Operations Centres and Service Desks

Role Overview
• Ensuring that asset management is delivered in line with agreed global policy, process, procedure and meets contract obligations
• Engaging with suppliers to ensure asset management is delivered to the documented Operating Level Agreement
• Performing ITIL compliant Asset Management delivery within the client support organisation
• Day to day administration of the Asset Management Database (AMD)
• Identifying deviations and working through remediation tasks with the appropriate Asset owner
• Highlighting errors in customer CI’s and relationships within the AMD
• Supports investigation of root cause analysis to continuously improve data accuracy
• Production of regular and ad-hoc reports related to Asset management
• Work with other Asset Analysts to produce statistics on a daily and monthly basis
• Prepares reports on statistical information and process operation

Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1

Availability and Capacity Manager
Global Technology Consulting
£45k - £48k + Benefits package
Barrow in Furness, Cumbria

We have been asked by this global technology consulting organisation to assist in the recruitment of an Availability and Capacity Manager.

The purpose of IT capacity management is to ensure that the capacity needs, as well as performance-related targets of IT services and IT infrastructure, are met in a cost-effective manner.

Possibility to work from home for a day or two a week and the remaining days onsite in Barrow.

Skills / Environment
Good knowledge of MS Office suite, especially Excel
Service management system (ITSM or SNOW)
Capacity Monitoring Tools (e.g. Syncsort Athene)
Basic understanding of an IT infrastructure, such as storage, networks, servers, databases and ideally also IBM Mainframe.

Desirable
An understanding of virtualised environments
An understanding of databases including MS SQL and Oracle
Knowledge of Capacity Monitoring tools

Role Overview
We are after an enthusiastic individual to work as a part of a Capacity Management team which provides Capacity related reporting, analysis and planning to the various client accounts. The job will include general administrative tasks as well as basic capacity reporting and performing maintenance tasks on Capacity Monitoring Tools (predominantly Syncsort Athene).

Salary: £45k - £48k

Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906).

Deerfoot is acting as an Employment Agency in relation to this vacancy.

Quality Manager - £55k – £65k DOE
Global Technology Consulting
Barrow-in-Furness

We have been asked to assist in the recruitment of a Quality Manager to lead the implementation and maintenance of quality systems within the client’s business.

Skills / Environment
Strong experience of IS Quality Management System (QMS)
Risk management
Technical process expertise
Business and people leadership
Auditing

Role Overview
You will define effective quality-related policies, standards and key performance indicators. In addition, you will lead the day to day management of the team, providing mentoring and coaching.

Salary: £55k - £65k DOE

Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906).

Deerfoot is acting as an Employment Agency in relation to this vacancy.

ITSM Administrator - £55k - £65k DOE
Global Technology Consulting
Barrow-in-Furness – Cumbria (Some element of home working available, frequency yet to be defined)

We have been asked by this global technology consulting organisation to assist in the recruitment of an ITSM Administrator to join the team and work on administrating, configuring and scripting the ServiceNow ITSM tool.

Skills / Environment
ServiceNow IT Service Management or similar ITSM
Service Catalog
Service Portal

Role Overview
You will develop technical solutions that meet the business needs, familiarize yourself with user requirements to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap.
Experience with ServiceNow specifically is not essential but desirable. Candidates with experience with similar ITSM will also be considered.

Salary: £55k – £65k DOE

Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906).

Deerfoot is acting as an Employment Agency in relation to this vacancy.

Desktop Scheduling Engineer
£25k – £35k + Benefits Package
Barrow-In-Furness, Cumbria

We are seeking an experienced Desktop Scheduling Engineer. Our client offers excellence in career growth, professional development and a coveted personalised benefits package.

Applicants will be responsible for the success of the scheduling and the deployment of hardware and software, with the completion of backing processes to ensure the SLAs are met and the CSATs are positive.

Skills / Environment
Scheduling of Procurement Requests through Ivanti:
o Standard Catalogue:
? Scheduling Engineers to deliver/deploy:
• IMAC Engineers
• Desktop Engineers (when required)
• Conference Room Support Engineers
• Network Engineers
• CMITs Engineers
Scheduling of Non-Standard Catalogue Items:
? Projects, Demand Packages, 30hr Infrastructure Requests, RFQs, CNRs
Queue and Task Management in Ivanti
End to End process ownership, for:
o Post – procurement activity
o Provisional scheduling
o Stores – config.
o Build config.
o Deployment scheduling – absolute
o Deployment/delivery/install – including software licencing
Customer Handling:
o Escalations, Chase Ups, Complaints, Troubleshooting issues, IMandT liaison
Financial Reporting:
o Month end reporting
o CMITs month end reporting
o SLA management
o Move – IMAC and Request analysis

Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906).

Deerfoot is acting as an Employment Agency in relation to this vacancy.

Wintel Server Engineer
Circa £40k + Benefits Package
Barrow-In-Furness, Cumbria

We are seeking an experienced Wintel Server Engineer. Our client offers excellence in career growth, professional development and a coveted personalised benefits package.

Due to significant growth created by an ever-increasing client demand, we are looking to further bolster the team by recruiting a Wintel Server Engineer.

Skills / Environment
• Work within a dedicated on-site support team
• Support an extensive Windows and Cisco server environment
• Support Window Server 2003/2008/2012/2016
• Monitor services using Uptime environment management toolset
• Implement changes to the existing environment and implement new services
• Work within a defined SLA and proactively manage the team ticket queue
• Work with other 3rd parties to collectively support the same customer
• Document existing and new service environments

Candidates would ideally have skills in some or all of the following areas:
• MST WinOS server W2003, W2008, W2012, W2016.
• HP/Cisco Server infrastructure
• Citrix XenServer environment
• MST High Performance computing environments
• VBlock VM Hosting infrastructure
• ESXi / VMware VM services
• Active Directory
• DNS, DHCP, WINS

We see this as an exciting opportunity, where the selected candidate will have an excellent opportunity to expand their technical experience and also work on various different simultaneous projects / solutions utilising different technologies.

Salary: Circa £40k + Benefits Package

This role may suit candidates, who hold the following job titles: Wintel Server Engineer, Wintel Server Technician, Server Engineer, Server Technician

Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906).

Deerfoot is acting as an Employment Agency in relation to this vacancy.

Network Coordinator (Patching)
Circa £25k + Benefits Package
Barrow-In-Furness, Cumbria

We are seeking an experienced Network Coordinator. Our client offers excellence in career growth, professional development and a coveted personalised benefits package.

The role will involve working with a small team of engineers providing LAN, WAN and Voice services across several sites.

The successful candidate must hold a full clean driving licence and have access to own transport.

Skills / Environment
• Continuous support of network / telecom infrastructure including ensuring accuracy of support contracts
• Capacity planning of switches and fibre, including server farm switches
• Network Impact Assessment
• Network allocation from LLD
• Licence control
• Continuous scheduling of patching for network hardware and software
• Continuous monitoring for obsolescence of network hardware and software
• Strong analytical abilities and professional office experience needed
• Good planning skills with the ability to prioritise and meet deadlines

Based at Barrow in Furness (Mon-Thurs 08:00-16:30 and Fri 08:00-13:30)

We see this as an exciting opportunity, where the selected candidate will have an excellent opportunity to expand their technical experience and also work on various different simultaneous projects / solutions utilising different technologies.

Salary: Circa £25k + Benefits Package

This role may suit candidates, who hold the following job titles: Network Coordinator, Technical Coordinator

Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906).

Deerfoot is acting as an Employment Agency in relation to this vacancy.

Unix Engineer
Circa £40k + Benefits Package
Barrow-In-Furness, Cumbria

We are seeking an experienced Unix Engineer. Our client offers excellence in career growth, professional development and a coveted personalised benefits package.

Due to significant growth created by an ever-increasing client demand, we are looking to further bolster the team by recruiting a Unix Systems engineer.

Skills / Environment
• Be responsible for overall Incident Management\Change Management\Problem Management
• Work within a dedicated on-site support team
• Support an extensive Sun/Oracle server environment.
• Support Solaris 10 & 11 and Suse Linux 11 OS environments
• Monitor services using Uptime environment management toolset
• Implement changes to the existing environment and implement new services
• Work within a defined SLA and proactively manage the team ticket queue
• Work with other 3rd parties to collectively support the same customer
• Document existing and new service environments

Candidates would ideally have skills and experience in some or all of the following areas:
• Sun/Oracle server
• Solaris OS 10, 11 and Suse Linux OS 11,12
• Oracle VM server (zones & LDOM) and Oracle clustering
• Experience of Uptime management software useful
• Oracle Operations Centre toolset useful

Salary: Circa £40k

This role may suit candidates, who hold the following job titles: UNIX Engineer, Systems Engineer, UNIX Systems Engineer

Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906).

Deerfoot is acting as an Employment Agency in relation to this vacancy.

Desktop Support Engineer
Circa £25k + Benefits Package
Barrow-In-Furness, Cumbria

We are seeking an experienced Desktop Support Engineer. Our client offers excellence in career growth, professional development and a coveted personalised benefits package.

You will be working on a client site, delivering great customer support and providing deskside support to end users, through break fix and IMAC’s resolutions.

Skills / Environment
Undertake Incident Resolution and IMAC activities in line with SLAs
Undertake Project, Demand Package activities and Problem Management Tasks
Communicate with Service Desk and EUC Tower Lead to ensure appropriate Incident assignment to other support Towers
Troubleshoot hardware (desktop, laptops, workstations, tablets and associated peripherals)
Troubleshoot Software (operating systems and desktop applications)
Rebuild and configure of PCs, applications and peripheral installations
Produce documentation in support of incident Resolution and hardware and software installation and configurations

Salary: Circa £25k

This role may suit candidates, who hold the following job titles: Desktop Support Engineer, Desktop Support Technician, IT Support Engineer, IT Support Analyst, IT Helpdesk Support

Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906).

Deerfoot is acting as an Employment Agency in relation to this vacancy.