IT Service Desk

Fareham 3 days / 2 days remote
Full Time
up to £42,500

Skills: Communication Skills, Customer Service, Desktop Support, Escalation Management, First-Line IT Support, Hardware Troubleshooting, ITSM Tools, Incident Management, Laptop Support, Mobile Device Support, Out-of-Hours Support, Prioritisation, Problem Solving, Remote Support, Service Request Management, Software Troubleshooting, Team Collaboration, Virtualisation Support

IT Service Desk Analyst – Fareham 3 days / 2 days remote – up to £42,500 plus benefits 

Are you an experienced IT support professional who enjoys solving technical issues and delivering excellent customer service?

We're looking for an IT Service Desk Analyst to join a busy IT team, providing first-line support to users across a global environment. You'll be the first point of contact for IT queries, troubleshooting hardware and software issues, managing incidents through to resolution, and ensuring users receive a high-quality support experience.

Key Responsibilities
  • Provide first-line IT support via phone, email, self-service portal and in person.
  • Log, prioritise and manage incidents and service requests within the ITSM system.
  • Diagnose and resolve hardware, software, desktop, laptop and mobile device issues.
  • Escalate complex incidents where required and keep users informed throughout
  • Work closely with wider IT teams to ensure timely resolution of issues.
  • Support users within a global, highly virtualised environment.
  • Participate in an out-of-hours support rota.
What You'll Bring
  • Previous experience in an IT Service Desk, Helpdesk or Desktop Support role.
  • Strong troubleshooting skills across hardware, software and end-user devices.
  • Excellent customer service and communication skills.
  • Experience working with ITSM tools and incident management processes.
  • Ability to prioritise workloads and perform effectively in a fast-paced environment.
  • Degree, IT qualification or equivalent commercial experience desirable.
In return, you’ll receive competitive compensation and a fantastic benefits package including, health cash plan, 25 days holiday, pension scheme, life assurance, extensive training and progression and much more!

Apply now to join a collaborative IT team where you'll gain exposure to a broad range of technologies while developing your technical skills and career.
Apply Now