IT Operations Analyst

Nursling 3 days/2 days remote
Full Time
up to £42,500

Skills: Windows, Microsoft 365, Active Directory, endpoint support, ServiceNow

IT Operations Analyst – Southampton 3 days / 2 days remote – up to 42.5K

If you’re an experienced IT Support professional who enjoys solving technical issues and delivering great customer service, this is a fantastic opportunity to step into a varied, hands-on role within a structured IT environment.
You’ll provide Level 1 & 2 support across multiple locations, handling incidents, requests, and hardware/software issues while ensuring SLA and security compliance. You’ll also get involved in IT projects, service improvements, and end-user training.
  • Provide onsite and remote Level 1 & 2 IT support, resolving incidents and service requests within SLA
  • Log, update, and manage tickets in the IT Service Management system, escalating where needed
  • Support Windows devices, Microsoft 365, Active Directory, mobile devices, and peripherals
  • Manage hardware/software lifecycle including procurement, installation, configuration, and asset tracking
  • Identify trends and contribute to service improvements and knowledge documentation
  • Support IT projects, service transitions, and collaborate with global teams and vendors
  • Deliver user training and promote IT policies and best practice
  • Participate in an out-of-hours support rota
Key Skills & Experience​​​​​
  • Experience in IT Support / Service Desk / Desktop Support roles
  • Strong knowledge of Windows, Microsoft 365, Active Directory, and endpoint support
  • Understanding of ITIL and working to SLAs
  • Strong troubleshooting and customer service skills
  • Desirable: ITIL certification, virtualised environments, IT procurement experience
In return, you’ll receive competitive compensation and a fantastic benefits package including, health cash plan, 25 days holiday, pension scheme, life assurance, extensive training and progression and much more!

Apply now and be part of a growing team, with a Company, who offer great career prospects!
Apply Now