Service Desk Analyst
Nottingham
£21,000 - £24,000 + benefits
Prefer office-based, some hybrid flex.
Are you passionate about IT support and looking for a role where you can build your technical skills in a busy, customer-focused environment? This is a fantastic opportunity to join a growing team as a Tier 1 Service Desk Analyst, providing first-line support and playing a key part in keeping users and systems running smoothly.
You’ll be the first point of contact for support queries, so if you enjoy solving problems, communicating clearly and helping people, this could be the ideal next step in your IT career.
What you’ll be doing
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Answer inbound support calls and respond to support emails in a professional, friendly manner.
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Log, update and escalate support tickets accurately, gathering the right information to help drive resolution.
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Provide basic first-line technical support for customers and assist with the day-to-day support and maintenance of customer and internal IT systems.
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Monitor issues proactively and escalate where needed to ensure a high standard of service.
What you’ll need
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Excellent written and verbal communication skills, with the confidence to build rapport with customers.
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Strong troubleshooting and problem-solving ability, plus the ability to manage and prioritise your own workload.
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A methodical approach, with the ability to follow and document procedures accurately.
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A genuine willingness to learn and develop your technical skills, along with a passion for IT systems and technology.
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Desirable, but not essential: knowledge of Linux and command line interfaces, VPNs, Office 365 administration, SMTP, Samba, SSH, SSL, Cron, monitoring tools, or IT procurement.
Apply now
If you’re ready to take the next step in your IT support career and join a role where you can grow, learn and make a real difference, apply today.
If you’ve held any of these roles or used these technologies/skills, this role could be a great fit: Service Desk Analyst, Helpdesk Analyst, IT Support Analyst, First Line Support, 1st Line Support, Technical Support, Service Desk Engineer, IT Helpdesk, Linux, command line, VPNs, Office 365, SMTP, Samba, SSH, SSL, Cron, monitoring, IT procurement.
