Availability Manager


Job Reference
Availability Manager
Job Type
Salary Details
Start Date
Key Skills
Availability Management, ITIL
Peter Hirst
07917 725773

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Job description

Availability Manager – Inverness, Scottish Highlands
Salary – Circa £45,000

We are currently looking for a Availability Manager to join a leading, innovative and prestigious organisation. Our client offers excellence in career growth, professional development and a coveted personalised benefits package. Working as part of the Service Management this role will encompass the overseeing of change management staff managing the lifecycle of changes.

As Availability Manager, you will act as the owner of the Capacity Management, Availability and Demand Processes and oversee the delivery of these, contributing to the efficient and effective running of all related activity.

Key Responsibilities
• Establish and maintain comprehensive capacity management planning process taking into account current and future demand.
• Act as Subject Matter Experts for capacity and availability related issues, relating to both services and resources and collaborates with other Service Management services, and other stakeholders.
• Identify future business requirements that will affect capacity/availability requirements and ensure there is a match between the capacity of IT and the agreed business demands.
• Ensure that stakeholder resources are appropriately identified and coached.
• Taking feeds from the Digital Partnership monitoring teams, track IT resource usage and promptly identify capacity issues; provide capacity/availability trending information to allow for forecasting future capacity requirements.
• Assess Incidents/Problems and make appropriate capacity IT changes to improve performance.
• Ensure that there is adequate capacity within the IT environment to meet Service Levels and other performance requirements, taking into account daily, weekly and seasonal variations in capacity demands.
• Develop and propose scenarios for addressing capacity constraints and define associated costs, risks and benefits of each.
• Ensures high quality reports are produced and manages associated management actions
• Maintenance and improvement of role related Problem Management documentation, through effectively and timely review and authorisation.
• Adherence to Availability and Capacity Management Policies, Guidelines and Process
• Builds and maintains effective working relationships with Customers and Suppliers
• Leads operational and management oriented meetings
• Provides feeds into the Continuous Service Improvement process where appropriate