1st / 2nd Line Support Technician (Progression to Helpdesk Team Leader) - Fareham - 27-32K
We are looking for a Helpdesk Analyst to provide 1st and 2nd line IT support for hardware, software, and EPoS systems via phone, email, and in-person. You’ll troubleshoot issues, install and maintain systems, and ensure minimal downtime for our clients.
Key Responsibilities:
We are looking for a Helpdesk Analyst to provide 1st and 2nd line IT support for hardware, software, and EPoS systems via phone, email, and in-person. You’ll troubleshoot issues, install and maintain systems, and ensure minimal downtime for our clients.
Key Responsibilities:
- Provide 1st/2nd line service desk support
- Install, upgrade, and troubleshoot Windows and hardware systems
- Log, manage, and resolve support tickets in line with SLAs
- Troubleshoot LAN/WAN and TCP/IP networking issues
- Escalate complex issues where required
- Participate in an on-call rota (once competent)
- Minimum 1–2 years in IT support preferred.
- Any knowledge of EPoS operations, SQL Server, Windows, networking, and remote access tools would be highly desirable
- Strong customer service and problem-solving skills.
- Location: Fareham, Hampshire
- Hours: 37.5 per week, Mon–Fri
- Salary: £27,000–£32,000 + BUPA & Pension after probation
- Career progression to Helpdesk Team Leader
