Service Request Analyst


Job Reference
Service Request Analyst
Job Type
Salary Details
£18k - £24k
Start Date
Key Skills
Peter Hirst
07917 725773

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Job description

Service Request Analyst
£18k - 24k+ Benefits Package
Barrow-In-Furness, Cumbria

We are seeking a Service Request Analyst, to join our client based in Barrow in Furness . This position can operate remotely, but there is a strong preference for the candidate to be based near to Barrow in Furness in order to accommodate onsite work as and when required. Our client offers excellence in career growth, professional development and a coveted personalised benefits package.

This position will be the primary contact for all management reporting activities; including scheduled and adhoc reports, related to BAU processes, updating current productions or development projects.

Operational delivery of the ITIL Reporting Management process. Contributing to the development, deployment and maintenance of ITIL aligned processes and documentation.
The role is client facing, working alongside the Service Delivery Managers and Team Leaders reporting into the Service Level Manager.

You will contribute towards all necessary solution configuration required as a result of new account or service transition, including but not limited to:

• Understand and interpret reporting requirements in the context of the available technical solutions;
• Understand complex business requirements with the ability to articulate an appropriate technical solution;
• Contribute towards the production of high-level and detailed design documents;
• Provide L2 and L3 support for reporting solutions.
• Ensure continuous service improvement is a pivotal element of the service
• Monitor performance of the service and manage improvement implementation

Key Skills
As someone with experience and expertise in Service Management you will have excellent influential and organizational skills, be an excellent communicator and have the ability to work under pressure to tight deadlines. You will have the ability to build successful working relationships with business and service managers and will be able to evidence the below requirements:
• Expertise in cross systems interrelations in context of the global business process
• Experience in IT, with emphasis on operational management
• Clear commitment to Service Management Framework
• Excellent documentation and report writing ability.
• Experience in Technical Service Centre or Customer Service Environment.
• The ability to use initiative, whilst working on their own with minimum supervision.
• Experience in th