Capacity Manager

Permanent

Job Reference
Capacity Manager
Job Type
Permanent
Location
Area
Inverness
Salary Details
£45,000
Start Date
ASAP
Key Skills
Capacity Management, ITIL
Consultant
Peter Hirst
peter.hirst@deerfoot.co.uk
07917 725773

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Job description

Capacity Manager – Inverness, Scottish Highlands
Salary – Circa £45,000

We are currently looking for a Capacity Manager to join a leading, innovative and prestigious organisation. Our client offers excellence in career growth, professional development and a coveted personalised benefits package. Working as part of the Service Management this role will encompass the overseeing of change management staff managing the lifecycle of changes.

As Capacity Manager, you will act as the owner of the Capacity Management, Availability and Demand Processes and oversee the delivery of these, contributing to the efficient and effective running of all related activity.

Key Responsibilities
• Act as Subject Matter Experts for capacity and availability related issues, relating to both services and resources and collaborates with other Service Management services, and other stakeholders.
• Identify future business requirements that will affect capacity/availability requirements and ensure there is a match between the capacity of IT and the agreed business demands.
• Ensure that stakeholder resources are appropriately identified and coached.
• Taking feeds from the Digital Partnership monitoring teams, track IT resource usage and promptly identify capacity issues; provide capacity/availability trending information to allow for forecasting future capacity requirements.
• Assess Incidents/Problems and make appropriate capacity IT changes to improve performance.
• Ensure that there is adequate capacity within the IT environment to meet Service Levels and other performance requirements, taking into account daily, weekly and seasonal variations in capacity demands.
• Develop and propose scenarios for addressing capacity constraints and define associated costs, risks and benefits of each.
• Ensures high quality reports are produced and manages associated management actions
• Maintenance and improvement of role related Problem Management documentation, through effectively and timely review and authorisation.
• Adherence to Availability & Capacity Management Policies, Guidelines and Process
• Builds and maintains effective working relationships with Customers and Suppliers
• Leads operational and management oriented meetings
• Provides feeds into the Continuous Service Improvement process where appropriate

Key Skills
• Quality documentation and report writing ability (experience with reporting tools)
• General management skills (time management, communica