Skills: Microsoft Office, IT Support, Active Directory, Business Systems, SQL
Business Systems Assistant
Location: Hitchin, Hertfordshire (5 days per week on-site)
Type: Permanent
Salary: £33k - £35k depending on experience
Are you ready to be at the heart of a data-driven transformation? This is a fantastic opportunity for you to step into a pivotal Business Systems Assistant role where your technical expertise, analytical mindset and communication skills will directly support smarter decision-making across the business.
You’ll be the vital link between business users, systems and data—providing hands-on IT support while helping to shape reporting, improve processes and unlock the value of management information. If you enjoy variety, responsibility and real visibility with senior stakeholders, this is a role you’ll want to apply for.
What you’ll be doing
If you’ve held any of these roles or used these technologies/skills, this role could be a great fit:
Business Systems Assistant, IT Support Analyst, 2nd Line Support Analyst, Systems Support Analyst, Application Support Analyst, Management Information Analyst, SQL Reporting, Microsoft 365, Active Directory, O365, Business Systems Support.
Location: Hitchin, Hertfordshire (5 days per week on-site)
Type: Permanent
Salary: £33k - £35k depending on experience
Are you ready to be at the heart of a data-driven transformation? This is a fantastic opportunity for you to step into a pivotal Business Systems Assistant role where your technical expertise, analytical mindset and communication skills will directly support smarter decision-making across the business.
You’ll be the vital link between business users, systems and data—providing hands-on IT support while helping to shape reporting, improve processes and unlock the value of management information. If you enjoy variety, responsibility and real visibility with senior stakeholders, this is a role you’ll want to apply for.
What you’ll be doing
- Providing day-to-day 2nd line support for Microsoft applications and general IT queries
- Managing users and devices across a Microsoft Server environment (AD, O365, RDS, printers)
- Acting as the subject matter expert for productivity software—diagnosing, replicating and resolving system issues
- Working closely with senior leadership and departments to develop accurate, meaningful reporting using SQL
- Supporting the Business Systems Manager with system improvements, process development and automation
- Gathering requirements from stakeholders and translating them into technical solutions
- Investigating and troubleshooting issues, liaising with third-party vendors where required
- Supporting testing, rollout and adoption of system upgrades and new solutions
- Assisting with training IT colleagues and wider business users
- At least 1+ years’ experience in an IT or systems support role, providing 2nd line support
- Strong SQL skills with the ability to interrogate, manipulate and report on data
- Excellent analytical skills and a passion for improving and automating manual processes
- Confidence supporting users via phone and email, with a proactive and helpful approach
- Strong organisational skills with the ability to multitask effectively
- Excellent communication skills, comfortable engaging with stakeholders at all levels
- Solid experience with the Microsoft suite and server environments
- Desirable: Exposure to data visualisation tools and/or experience within the plant hire industry
- A friendly, vibrant and supportive working environment
- 23 days’ annual leave plus bank holidays
- Pension scheme
- Life assurance (4x salary)
If you’ve held any of these roles or used these technologies/skills, this role could be a great fit:
Business Systems Assistant, IT Support Analyst, 2nd Line Support Analyst, Systems Support Analyst, Application Support Analyst, Management Information Analyst, SQL Reporting, Microsoft 365, Active Directory, O365, Business Systems Support.
