Workforce Analytics and Strategy Consultant

Permanent

Job Reference
Workforce Analytics and Strategy Consultant
Job Type
Permanent
Location
Area
UK Remote
Salary Details
£65k - £70k
Key Skills
Workforce Analytics, Power BI, Workforce Optimisation, Data Warehousing, HR Contact Centre metrics
Consultant
Jakub Bakowski
jakub.bakowski@deerfoot.co.uk
07483 001374

Apply now

Get in touch with us for more information

Job description

Workforce Analytics and Strategy Consultant - £65k - £70k
Global Consultancy
UK Remote

We are currently looking for an experienced Workforce Analytics and Strategy Consultant to join this prestigious company and work with their customers to interpret, analyse, rate, and make recommendations to improve the workforce to reduce overheads and increase customer satisfaction. Our client offers excellent potential for career growth, professional development, and a great personalized benefits package.

Key Duties
• Advise on best practices to gather and review information related to staff performance and customer issues
• Serve as a SME for workforce optimization issues
• Improve insights on how to prepare and manage staffing to ensure enough staff is available to perform all required tasks
• Work with expert teams of data scientists and analytics developers to produce reports and dashboards representing the overall performance for the HR department
• Work with customers and design periodic reports – real time and historical reports containing performance data to support operations management

Requirements:
• Experience in advisory consulting
• Knowledge of key HR and HR Contact Centre metrics, including expected occupancy, utilization, service levels, handle time, abandonment rate and TAT
• Working knowledge of MS Power BI, Data Warehouse technologies and other workforce management software
• Batchelor’s degree in Mathematics, Business Administration, Human Resources, or equivalent

Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906).

Deerfoot is acting as an Employment Agency in relation to this vacancy.