Service Level Management Specialist


Job Reference
SLM Service Level Management Specialist
Job Type
Inverness, Scottish Highlands
Salary Details
£25-35k (flexible)
Lisa Willshire
023 8081 7159

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Job description

Service Level Management Specialist (SLM)
Global Consultancy
Inverness, Scottish Highlands
Salary £25 – 35k plus good benefits package

As a tier 1 preferred supplier to one of the world’s leading consultancies we have be asked to assist with the search and selection of a Service Level Management Specialist, to oversee service level reporting; contractual report delivery; as well as continual audits to ensure data quality and adherence to approved processes. You will be working on one of the organisation’s high profile UK accounts. Our client offers excellence in career growth, professional development and a coveted personalised benefits package.

Responsibilities include:
• Ensure that SLAs are defined, agreed, documented, measured, reviewed
• Understand scope of delivered services usually described in contract statements
• Attend Service Reviews with Client, identifies improvement opportunities and manage Service Improvements
• Validate Service Level Accuracy and Achievements presented by the Service Towers
• Monitor and validates Service Level Compliance trends
• Conduct Service Review meetings with Service Towers
• Monitor Service Improvement Actions until closure

Key skills:
• Understanding of Service Management Framework
• ITIL v4 Foundation
• Ability of managing virtual teams to deliver highly accurate data sources and reports
• Ability to develop training material, schedule and facilitate training sessions for internal and external resources, mentoring skills.
• Computer systems knowledge, integration, and architecture concepts
• Experience in various reporting techniques supported by understanding of statistics and quality management concepts.
• Understanding of cross systems interrelations in context of the global business process
• Ability of managing virtual teams to deliver highly accurate data sources and reports

Role may suit: SLM Consultant, ITSM Consultant, Service Level Management SME, Service Management SME

Candidates must be willing to undergo SC Clearance.

We are keen to build strong relationships with IT consultants based on providing a transparent and supportive service. Now in our 18th year we pay promptly and are a stable contracting partner in good financial health. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906). We never send your CV without your email authorisation.