Service Desk Administrator (Entry Level)


Job Reference
Service Desk Administrator (Entry Level)
Job Type
Bournemouth, Dorset
Salary Details
up to £18,000 (DOE) + Great Benefits
Start Date
Great Benefits: Alongside a competitive starting salary, the successful candidate will benefit from 20 Days Holiday (plus Bank Holidays), a Contributory Pension Scheme, Company Laptop, Training and De
Ben Gordon
+44 (0)23 8018 0025

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Job description

IT Service Desk Administrator
Up to £18,000 DOE + Great Benefits
Bournemouth, Dorset
Entry-Level Role

We are looking for a talented and enthusiastic individuals who are looking to enter or develop their skills further within IT Support. Due to continued growth, a Service Desk Administrator is needed to join the team for this established Managed Services Provider in the centre of Bournemouth (just a short walk from the beach!).

This is an exciting opportunity for a driven individual to begin their career within the IT industry and offers the chance to work in a busy and highly professional environment, with exposure to a wide variety of IT systems and technologies. You will undergo training to enable yourself to develop into a strong IT Professional. This a fun company to be a part of and they offer great benefits to their employees.

What You’ll Be Doing
- Work as part of a Service Desk Team
- Act as the Primary Point of Contact for our clients and their end-users
- Logging Service Desk Tickets (that come in via telephone, email and remote monitoring tools)
- Dispatch Tickets to the relevant Service Desk Engineer
- Provide Status Updates to End Users
- Assist with Quality Assurance, ensuring that tickets are resolved to a high standard
- Be a part of the critical day-to-day operating and smooth-running of the Service Desk
- Suited to a highly organised individual with outstanding verbal and written communication skills
- Suited to someone with a keen eye for detail, who takes pride in excellent customer service
- Produce regular and ad-hoc reports for the management team
- Produce and Update Documentation for the Service Desk Team
- Identifying ways to better utilise tools to increase efficiently and levels of service
- A busy, professional but fun environment to learn and develop in

Skills and Experience Required
- Smart Appearance, Excellent organisational, and communication skills (verbal and written)
- Excellent telephone manner and customer service skills, Confident answering phone calls
- Excellent time keeping, ability to multi-talk while paying close attention to detail
- A Flexible attitude and strong work ethic
- Excellent Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Understanding of SLA’s, ability to assign correct priority and engineer to a Service Desk ticket
- Strong interest, and basic understanding of IT Equipment (Laptop / Desktop Systems, WAN/LAN Connectivity and Servers)
- 9 GCSE’