Service Design Manager


Job Reference
Service Design Manager
Job Type
Salary Details
Key Skills
ITIL, service design and introduction

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Job description

Service Design Manager - ITIL
Global Consultancy
London / remote
Salary £70-85k + bonus and benefits

As a tier 1 preferred supplier to one of the world’s leading consultancies we have be asked to assist with the search and selection of 3 Service Design Managers. The Service Design and Introduction Manager will work within the service integration tower, responsible for ensuring the requirements of operations are represented throughout the project lifecycle and that the projects deliverables are therefore supportable and robust following implementation into the production environment.
Our client is leading a transformation of their customer’s move to the new digital technology and support, which you will play a big part in by coordinating activities to ensure the technology teams receive effective handovers from Project managers and their teams to Operational Support Departments.

The role will largely be working from home but flexibility is required to work on site as required.
Responsibilities include:
• Review Service Impact Assessment and ensure the deliverables are in alignment with contractual obligations.
• Design and document the Service ensuring it is fit for purpose for Service Operations and SLA’s
• Reviewing processes and procedures ensuring they are fit for Service.
• Confirm with Service Portfolio Management that modified or new services need reviewing.
• Ensuring that operational service requirements are articulated and delivered by the Project Manager
• Acting as single point of contact for operational services and Project Managers during all project phases
• Ensuring the Service SDandI Quality Gate process is adhered to, providing support/advice to stakeholders
• Providing status reporting on projects from a Service SDandI perspective.
• Ensuring assessment of the risks to operational support environments has taken place.
• Ensuring operational support teams have been fully engaged and are able to support the required services.
• Ensuring that Architecture, Security and cross tower support functions have been engaged (e.g., Capacity Management, Availability Management) to validate the solution will meet operational requirements

KEY SKILLS (not all essential)
• Ability to ensure the Service Design and Introduction process is carried out for any new or changing services being delivered into our client, following the SDandI process.
• Experience of leading service design and intr