Senior Service Desk AVP

Permanent

Job Reference
Service Desk AVP (Perm)
Job Type
Permanent
Location
Area
London (Office in EC2Y 9AN)
Salary Details
c.£50k + Benefits + Bonus
Start Date
ASAP
Key Skills
5+ Years Service Desk Experience, Supporting/Mentoring Junior Members, Supporting 2000+ User Bases (Large Org / Banks), ITIL, ITSM - ServiceNow/SBM, Windows 10, MS Office, Altiris, Bloomberg, Reuters.
Benefits
Alongside a competitive salary, they offer a generous pension scheme (between 6% to 15% contributions), a discretionary bonus, life insurance, critical illness cover, private medical insurance, and fr
Consultant
Ben Gordon
ben.gordon@deerfoot.co.uk
07483 009148

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Job description

Senior Service Desk Analyst
c.£50k + Benefits + Bonus
Office Based in Central London (EC2Y)
International Banking Group

As a preferred recruitment partner to one of the world’s most trusted banking groups for more than nine years, we have been asked to assist in the hire of a permanent Senior Service Desk professional to join at AVP level. You will be a senior member of the team and alongside your day-to-day duties you will use your experience to support and mentor junior analysts.

Key Requirements / Expectations
- An experienced Service Desk Analyst able to support and mentor junior team members
- Acting as the first escalation point for service desk team members on Incident Management
- Knowledge of ITSM toolsets, ideally ServiceNow or SBM
- ITIL Understanding (ITIL Certification beneficial)
- Experience in customer focussed IT support roles
- Experience across a range of technologies, systems, and hardware; Windows 10, Windows Hardware, Microsoft Office, Altiris, ServiceNow, Bloomberg, Reuters
- Experience supporting large user bases (ideally 2000+)
- Prior Banking experience and knowledge of Bloomberg and Reuters beneficial

Location and Hours: This is an office-based position and as such you will be required to be on-site 5 days a week in their London EMEA HQ (EC2Y). The service desk team cover hours from 7am to 7pm. You will be expected to work a variety of shifts including 7am-3pm, 8am-4pm/9am-5pm, and 11am-7pm, in addition to one weekend each month.

Alongside a competitive salary, they offer a generous pension scheme (between 6% to 15% contributions), a discretionary bonus, life insurance, critical illness cover, private medical insurance, and free premier health screening. They offer excellent opportunities for personal growth, career development and global mobility.

This position may be suitable for individuals who have held positions including IT Service Desk Analyst, Service Desk Engineer, Help Desk Analyst, Help Desk Engineer, ServiceDesk Analyst, ServiceDesk Engineer, Helpdesk Analyst, Helpdesk Engineer, IT Support Engineer, ITSM Engineer, ITSM Analyst, IT Service Management Analyst, Lead Service Desk Engineer, Senior Service Desk Engineer.

Deerfoot IT Resources Ltd is one of the UK’s leading IT Recruitment Agencies. Established in 1997, we have over twenty years of experience as IT Recruitment Specialists and practice a meticulous recruitment service for our clients. We will never send your CV anywhere with