Operational Lead - End User Services


Job Reference
Operational Lead - End User Services
Job Type
£55k - £60k
Start Date
Peter Hirst
07917 725773

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Job description

Operational Lead - End User Services, £55k - £60k. Heathrow / hybrid working

As a trusted, approved and preferred recruitment partner to this prestigious organisation, we have been asked to assist in the recruitment of an Operational Lead – End User Services. Our client offers excellence in career growth, professional development and a coveted personalised benefits package.

Role Responsibilities:
- Participate in regular weekly and monthly client meetings, plus ad hoc meetings where necessary
- Participate in internal and external CAB and PBI meetings
- Participate in internal and external risk register meetings
- Participate in SACM meetings.
- Manage escalations, issues, roadblocks
- Ensure that SLA targets are met
- Provide the lead role and assist the teams during investigations into incidents, problems, changes or any other issues with these services
- Review and approve changes relating the services
- Govern the incident, problem, change and service request management processes for the services.
- Managing resources on a day-to-day basis to ensure that adequate cover is maintained during core hours and that out of hours cover is available as and when required, including maintenance of the on-shore support teams on-call rotas.
- Ensure that all teams have completed necessary trainings to be able to support the services, including mandatory client training to maintain campus access (including air-side access)
- Onboarding and offboarding resources for the support teams
- Resource management of any joiners and leavers.
- Manage the support of ad-hoc power maintenance works activities in the client campus as required.
- Participate in audits for client services.

Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906).

Deerfoot is acting as an Employment Agency in relation to this vacancy.