Onsite Services Engineer


Job Reference
Onsite Services Engineer
Job Type
Salary Details
Circa £28k
Key Skills
2nd line support, End User Services, ITSM, ServiceNow, MS Windows OS, Win 10, Win 7, Active Directory, MS Office, SCCM
Jakub Bakowski
07483 001374

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Job description

Onsite Services Engineer – Circa £28k DOE
Global Consultancy
Security Clearance Requirement: SC Cleared or Willing to undergo clearance

We are currently assisting this prestigious IT organisation in the recruitment of an Onsite Services Engineer to provide 2nd line support in investigating and resolving incidents assigned to the Desktop Support Team.

Due to the security clearance requirement, this role would require you to be on-site full time at the office in Barrow-in-Furness. Flexible working hours are supported for this role.

Role overview:
• 2nd Line responsibility for resolving Incidents
• Pro-active communication with the Service Desk and Level 3 Teams, leading to efficient resolutions and completions
• Undertaking project tasks in support of both internal and external project managers
• Keeping the End User Services Lead Group informed of any IT concerns escalating as necessary

Key skills / Experience:
• Microsoft Windows OS (Win 10 and Win 7) – working knowledge of build, configuration and registry settings
• Messaging and collaboration tools – MS Exchange environment, email client configuration, MS Outlook, Skype for Business
• IT Service Management (ITSM) software, ideally ServiceNow
• Desktop hardware architecture – predominantly HP desktop and laptops
• SCCM experience including OS deployment, application deployment, fault finding, monitoring and reporting
• MS Office Suite (config, macros, add-ins)
• Active Directory – basic administration

This role may suit candidates who have held the following job titles: 2nd Line Support,
IT Support Engineer, Desktop Engineer, End User IT Support

Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906).

Deerfoot is acting as an Employment Agency in relation to this vacancy.