Major Incident Manager


Job Reference
Major Incident Manager - Inverness
Job Type
Salary Details
£40k - £55k
Key Skills
Managing of Major Incidents, providing leadership to resolution and clear communications throughout, Operational Major Incident Management experience, Good technical knowledge across technology towers
Steve Green
07483 001372

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Job description

Major Incident Manager
£40k - £55k + Benefits Package
Inverness, Scottish Highlands

We are currently looking for a Major Incident Manager to join a leading, innovative, and prestigious organisation. Our client offers excellence in career growth, professional development and a coveted personalised benefits package.

The Major Incident Manager will be a core component of the bridge between the Client’s IT Organisation and the wider departments. The Command Centre is a 24/7/ 365 days function.

• This role will be part of a shift rotation based on the client site covering 24/7/365 days a week.
• This role will be expected to work in a 12hr shift pattern.
• This role requires the candidate to achieve DV Clearance

Skills / Environment
• Managing of Major Incidents, providing leadership to resolution and clear communications throughout
• Operational Major Incident Management experience
• Good technical knowledge across technology towers
• Delivery Management
• ITIL v3 Foundation
• Communication and presentation skills
• Strong customer communication skills
• Able to interact with clients and deal with the challenges presented by a strong client with a high degree of technical expertise
• Able to lead teams and drive activities within tight timeframes

Role Overview
• Management of Major Incidents and ensures effective interface to all associated processes (Incident Management, Problem Management, Knowledge Management, Reporting)
• Ownership and development of Operational Playbooks to drive swift resolution of major incidents
• Ability to own and Run executive communications
• Prior to start of day, ensures that all Business-Critical services are available and performing, through effective alignment with Service Desk and all support teams.
• Empowered to make technical decisions to the benefit of the Authority
• Maintain effective relationships with client suppliers/third parties to organise the efficient supply of services within agreed contractual terms.

Salary: £40k - £55k

This role may suit candidates, who hold the following job titles: Major Incident Manager, Incident Manager

Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we