ITSM Administrator

Permanent

Job Reference
ITSM Administrator
Job Type
Permanent
Location
Area
Chessington, S London
Salary Details
Competitive salary
Key Skills
• ServiceNow or Freshworks administration
• Experience creating ServiceNow or Freshworks update sets, promoting and testing through multiple instances and into production
Benefits
20 days holiday, 3% pension, Unlimited Access to Training, Exam Support including paid for exams, NHS top up
Consultant
Marie Bundy
marie.bundy@deerfoot.co.uk
07483 001376

Apply now

Get in touch with us for more information

Job description

Are you looking to join a dynamic, fast growing IT Professional Services Company, who are committed to delivering Professionalism, Expertise, and Integrity to their customers? Please apply.

Great opportunity for either someone with ServiceNow to be trained in Freshworks, or a Freshworks Administrator. As the ITSM Administrator, you will be responsible for the day-to-day administration, configuration, and ongoing maintenance of the Freshworks platform. This will include supporting processes like Request, Incident, Problem, Change, CMDB, Asset, Service Catalog, Knowledge, Service Portal, and other service modules, as well as custom scoped applications that deliver enterprise-wide business processes to our customers.

What you will bring to the table:
• ServiceNow or Freshworks administration
• Experience creating ServiceNow or Freshworks update sets, promoting and testing through multiple instances and into production

As the successful ITSM Administrator, you will perform day-to-day administration of the ITSM system, including making approved changes to platform configuration. Perform freshworks implementation tasks including but not limited to configuration, integration, testing, and requirements gathering, as well as create reports and dashboards in the ServiceNow or Freshworks platform
If you are self-motivated, creative problem-solver, who can work effectively in an environment with many competing and high priority demands, we want to hear from you