IT Support Technician

Permanent

Job Reference
IT Support Technician
Job Type
Permanent
Location
Area
Havant
Salary Details
up to 22K
Key Skills
Windows 7/10/2012/2016, helpdesk experience, Active Directory
Desirable: TCP/IP, DHCP, DNS, etc), Office 365, network and support experience, configuring, installing and repairing PC hardware and per
Benefits
Employee Bonus Scheme, Company Pension & Life Assurance, Flexi-time, Training & Professional Development, Healthcare Incentives, Share Incentive Scheme, Free Car Parking, 25 Days Annual Leave
Consultant
Megan Wright
megan.wright@deerfoot.co.uk
023 8081 7158

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Job description

Do you have helpdesk experience within a windows environment, want to work for a growing, dynamic manufacturer? Please apply.

Global manufacturer with 40+ year’s experience is urgently looking to recruit an IT Support Technician, to join their team of 5. You will be the single point of contact for end-users to receive first line support on all aspects of the company’s IT environment.

Skills / Environment
• Windows 7/10/2012/2016 Workstation and Server operating systems
• Previous call center or helpdesk support experience
• Active Directory
• TCP/IP
• Strong communication skills both written and verbal
• Strong time management and prioritization skills

Desirable skills: Microsoft Office 365, Network support, project work, ERP, ITIL

Role Overview
As the successful Support Technician, you will undertake small to medium sized IT Projects, for example an ERP migration from AX 2009 to Microsoft Dynamics 365, as well as configure and install PC/Laptop hardware and software in line with company standards, ensuring reliability and a high level of performance. You will perform on-site analysis, diagnosis and resolution of complex desktop problems reported by end-users and recommend and implement corrective solutions, including off-site repair for remote users when needed.

This role may suit candidates, who hold the following job titles: 1st line support, 2nd line support, 1st/2nd line support, support technician, help desk analyst, support analyst, pc support administrator, 1stt/2nd line support administrator, technical support technician, junior IT support, IT support.