IT Support Technician

Permanent

Job Reference
IT Support Technician
Job Type
Permanent
Location
Area
Broxburn
Salary Details
Circa £25k
Key Skills
IT Support – customer facing support
First line / Second Line
Windows Desktop
MS Office
Networking
Telephony systems
Backup solutions
Knowledge of service desk systems and processes
IT
Benefits
Annual bonus, Pension scheme, healthcare and more
Consultant
Steve Green
steve.green@deerfoot.co.uk
02380817151

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Job description

IT Support Technician – Circa £25k + Benefits Package
Retail
Broxburn, Scotland

A successful retail group based in Broxburn is looking to recruit an IT Support Technician to join their growing team.

The IT Support Technician would ideally have experience of 1st / 2nd line IT and telephony troubleshooting or similar and problem solving.

Occasional travel to other sites across the UK including Hertfordshire. This role will also be required to cover weekend support as part of a 1 week in 4 Rota with time taken in lieu during the week.

Skills / Environment
IT Support – customer facing support
First line / Second Line
Windows Desktop
MS Office
Networking
Telephony systems
Backup solutions
Knowledge of service desk systems and processes
ITIL

Role Overview
Support to IT colleagues across the organisation
Installation, configuration, backup and recovery of telephony systems
Monitoring of trends in data growth and performance and proposing strategies to accommodate/redress.
Maintain positive working relationships with colleagues and customers
Understand and adhere to the Company’s policies and procedures
Undertake the necessary training and skills development
Ensure that all works carried out are conducted in accordance with the Companies procedures

Salary: Circa £25k + Benefits Package
Benefits: Annual bonus, Pension scheme, healthcare and more

This role may suit candidates, who hold the following job titles: IT Support Engineer / Technician, IT Service Desk Analyst, Helpdesk Support, Desktop Support, First Line Support, Second Line Support, Support Engineer

Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906).

Deerfoot is acting as an Employment Agency in relation to this vacancy.