IT Service Desk Analyst

Permanent

Job Reference
IT Service Desk Analyst
Job Type
Permanent
Location
Area
Letchworth, Hertfordshire + Travel
Salary Details
Circa £25k
Key Skills
IT Support, Windows Desktop, MS Office, Networking, Telephony systems, Backup solutions, Knowledge of service desk systems and processes, ITIL
Benefits
20 days paid holiday which will rise to 25 days after 3 years continuous service, Company pension scheme, Life assurance (3 x Salary), Staff discounts etc.
Consultant
Steve Green
steve.green@deerfoot.co.uk
02380817151

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Job description

IT Service Desk Analyst / Support Engineer – Circa £25k + Benefits Package
Retail
Letchworth, Hertfordshire

A successful retail group based in Hertfordshire are looking to recruit an IT Support Engineer to join their growing team

The IT Support Engineer would ideally have experience of 1st / 2nd line IT and telephony troubleshooting or similar and problem solving.

Occasional travel to other sites across the UK including Broxburn, Scotland.

Skills / Environment
IT Support
Windows Desktop
MS Office
Networking
Telephony systems
Backup solutions
Knowledge of service desk systems and processes
ITIL

Role Overview
Support to IT colleagues across the organisation
Installation, configuration, backup & recovery of telephony systems
Monitoring of trends in data growth & performance and proposing strategies to accommodate/redress.
Maintain positive working relationships with colleagues and customers
Understand and adhere to the Company’s policies and procedures
Undertake the necessary training and skills development
Ensure that all works carried out are conducted in accordance with the Companies procedures

Salary: Circa £25k
Benefits: 20 days paid holiday which will rise to 25 days after 3 years continuous service, Company pension scheme, Life assurance (3 x Salary), Staff discounts etc.

This role may suit candidates, who hold the following job titles: Service Desk Analyst, First Line Support, Second Line Support, IT Support Analyst, IT Support Engineer, IT Helpdesk Engineer

Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906).

Deerfoot is acting as an Employment Agency in relation to this vacancy.