IT Field Support Manager

Permanent

Job Reference
Field Support Manager - E01274
Job Type
Permanent
Location
Area
Field Based (HQ in Abingdon, Oxfordshire)
Salary Details
up to £60k base + car allowance + bonus + benefits
Start Date
ASAP
Key Skills
- IT Service Management / IT Service Delivery
- Leadership of IT Engineers and IT Team Leams
- Management of Field-Based IT Teams and Off-Shore IT Teams
- Service Based Technology Environments
- C
Benefits
As well as a base salary up to £60k, a car allowance and a bonus, this organisation also boasts a range of benefits including 25 days annual leave (with an option to buy an additional 5), Personal Pen
Consultant
Ben Gordon
ben.gordon@deerfoot.co.uk
+44 (0)23 8018 0025

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Job description

IT Field Support Manager
Abingdon, Oxfordshire
Package worth c.£65k – £70k


Our client is a highly established market leader who deliver a range of services to establishments throughout the UK and overseas. We have been asked to assist in the recruitment of an IT Field Support Manager who will join a growing and very dynamic organisation with clear market USPs. This is a new role, in a newly formed unit with the strategic aim of ensuring there is a field-based IT engineering support function to serve the whole of the business. This team will drive this organisations ambition to deliver fundamental changes in how IT services are supported and delivered to managed services clientele.

The successful candidate will be based out of their head offices in Abingdon, however as this is a field based role, there will be a requirement to visit other UK locations, as well as the need to travel globally on some occasions. They will be responsible for a field team in excess of 40 individuals made up of Field Engineers, Remote Implementation Engineers (in India), and the Service Desk. Within these units there will be team lead who you will also be responsible for.


Key Skills / Requirements
- IT Service Management / IT Service Delivery
- Leadership of IT Engineers and IT Team Leams
- Management of Field-Based IT Teams and Off-Shore IT Teams
- Service Based Technology Environments
- Change Management
- Continuous Improvement
- Implementing Project Management Frameworks
- Liaising with other business units (non-IT)
- Technical IT Background
- Strong customer focus


This role may suit individuals that have held the following roles within a software development environment: IT Project Manager, Senior Project Manager, IT Delivery Manager.

As well as a base salary up to £60k, a car allowance and a bonus, this organisation also boasts a range of benefits including 25 days annual leave (with an option to buy an additional 5), Personal Pension, Private Medical Healthcare, Income Protection and Life Assurance. There are also a range of voluntary benefits on top of this.

Candidates who have held the following job titles may be suitable for this role; IT Service Manager, IT Service Delivery Manager, IT Support Manager, IT Manager, IT Delivery Manager, IT Support Services Manager, IT Field Manager, Field Support Manager, Field Service Delivery Manager.

Deerfoot IT Resources Ltd is a leading specialist recruitment agency for the IT industry. We will