IT Care Technician

Contract / Temporary

Job Reference
IT Care Technician - R483
Job Type
Contract / Temporary
Location
Area
Central London
Salary Details
£30k - £40k DOE
Key Skills
IT Support, 1st Line Support, 2nd Line Support, Windows 10, O365, ServiceNow, Active Directory, Azure
Consultant
Jakub Bakowski
jakub.bakowski@deerfoot.co.uk
07483 001374

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Job description

IT Care Technician - £30 - £40k
2-year Fixed Term Contract
Global Financial Services
Central London

As an established IT recruitment partner to this global wealth management organisation, we are currently assisting in the hire of a number of IT Care Technicians to provide day to day IT end-user services and support for the business.

Skills / Environment
• Provide support to resolve IT issues through effective diagnosis, technical actions, and customer focus
• Support IT equipment installations and changes
• Build, configure and set up equipment for new starters and employees, ensuring access is managed securely.
• Provide IT education, training, awareness, and support when rolling out equipment to end-users
• Maintain an active presence with end-users identifying and resolving IT issues
• Identify trends and take proactive steps to eliminate future demand through seeking opportunities to improve service
• Provide detailed analysis and reporting

Requirements:
• Experience providing face to face and remote customer service and IT support, with excellent communication skills
• Experience providing IT technical support in a windows environment working with desktops, laptops, tablets, telephony solutions and smart phones.
• Experience with supporting Win 10, O365, ServiceNow, Active Directory, Azure is desirable
• IT Service Management, IT End User or IT operational support experience desirable

This role may suit candidates, who hold the following job titles: 1st Line Support, 2nd Line Support, Service Desk Analyst, IT Support Analyst, IT Support Technician

Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906).

Deerfoot is acting as an Employment Agency in relation to this vacancy.