Job description
Enterprise Artificial Intelligence (AI), Support Engineer
£80k-£100k+ Generous Benefits Package
Full Time / Permanent
Location: Candidates can choose from the following: London, Manchester, Birmingham, Bristol, Glasgow, Wales, Liverpool, Southend, Worthing or Sheffield
Flexi Working Available
Candidate must be willing to undertake DV Clearance
As a trusted, approved and preferred recruitment partner to this prestigious consultancy organisation, we have been asked to assist in the recruitment of a Enterprise Artificial Intelligence (AI), Support Engineer. Our client offers excellence in career growth, professional development, and a coveted personalised benefits package.
In order to drive the growth agenda in Cloud Infrastructure Services, we are looking to expand our team. You will assist in the management and Administration of the Amelia Virtual Agent to support a service offering to our customer.
You will be part of the ServiceNow Support Team and will be responsible for the administration and development of the Amelia Virtual Agent.
Key Skills
• Experience with Groovy, PowerShell, VBS, Python – automatization, scripts, and small applications.
• Experience in ServiceNow and Remedy API
• Basic UI customization in HTML, JavaScript, CSS
• Understanding of in AI / ML
• Ability to find automation possibilities, defining the scope and execute proper solution
• Priority and time management skills
• Self-motivation, willingness to learn
• Excellent communication skills and ability to work effectively as a team player
• Your profile
• You demonstrate the following competencies:
• Experienced in ServiceNow
• Strong attention to detail
• Full lifecycle of IPsoft Virtual Agent integration in ServiceNow
• Knowledge of testing methodologies and frameworks
• Change Management process and methodologies experience
• Must be willing to undertake DV Clearance
• Ideally you will bring the below previous experience or certification
• ITIL Foundation Certified
• Experienced in ServiceNow
• Experienced Understanding of Virtual Agent and Live Chat
• Must be willing to undertake DV Clearance
• Experience in IT Operations Management
Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO ce