Continual Service Improvement Manager


Job Reference
Continual Service Improvement Manager
Job Type
Salary Details
Jakub Bakowski
07483 001374

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Job description

Continual Service Improvement Manager – circa £35k
Global Consultancy

We are currently assisting this prestigious IT organisation in the recruitment of a continual Service Improvement (CSI) Manager to join the team in Inverness and take responsibility for ensuring the workflow of all improvements is compliant with the CSI Process.

Role overview:
• Actively participating in CSI Strategy build and maintenance
• Initiating any improvement actions required to maintain or improve service levels
• Performing the initial approval, rejection, reassigning or deferring of an Improvement Initiative within the CSI Tracker
• Approving, rejecting, or deferring CSI Charter within the CSI Tracker
• Creating and reviewing progress updates for SIPs within the CSI Tracker
• Approving, rejecting, or deferring CSI Delivery Review and Benefits Review of SIPs within the CSI Tracker
• Ensuring that baseline data is captured against which to measure improvement
• Ensuring that CSI activities are coordinated throughout the service lifecycle
• Coaching, mentoring, and supporting fellow service improvement professionals.
• Ensuring that people who actively participate in delivery of improvement plan get proper recognition
• Providing all necessary data during the lifecycle of the process to support the process (including screenshots from the CSI Tracker and exported reports)

Key skills / Experience:
• Good management and communication skills – hosting and facilitating CSI meetings
• Understanding of cross system interrelations in context of the global business process
• Strong customer communication skills
• ITIL v4 Foundation (desired)
• Meticulous attention to detail

Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906).

Deerfoot is acting as an Employment Agency in relation to this vacancy.