Change Manager


Job Reference
Change Manager
Job Type
remote / some visits to Warrington
Salary Details
Start Date
Key Skills
Change Management, ITIL
Lisa Willshire
023 8081 7159

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Job description

Change Manager
We are currently looking for a number of Change Managers to join a leading,
innovative and prestigious organisation. Our client offers excellence in career growth, professional development and a coveted personalised benefits package.
Working as part of the Service Management this role will encompass the management of changes, ensuring that they are logged, progressed, updated/authorised and actioned/resolved within the scope of the Service Level Agreement, ensuring that all necessary parties are informed and involved in the process. You will also prepare reports on statistical information.
This role is client facing and may also require you to contribute to the development and deployment of an ITIL aligned process.

Key Responsibilities
• Acted in a change management capacity in a customer service or IT environment
• Experience of working to agreed service levels
• Experience in using a Change Management system
• Drive actions that increase the percentage of changes that are implemented correctly first time
• Ensure that change implementation risk is understood and mitigated to increase the likelihood of successful implementation at first attempt
• Ensure that all changes are managed as planned within the timescales agreed with the change requester
• Escalate any changes which are damaging the quality of the service
• Ensure all changes comply with controls and customer/regulatory controls
• Ensure agreed Request for Change (RFC) are entered correctly in the Change Control System
• Organize Change Advisory Board Meetings (CAB), ensure agenda and papers are issued to participants in good time
• Review, monitor and communicate the progress and final outcome of changes to all relevant parties
Key Skills
• Chair Post Implementation Review meetings
• Manage follow-up actions identified from post implementation reviews
• Create and distribute daily, weekly and adhoc reports.
• Customer/Supplier Relationship
• Drive actions that minimize disruption to our customer’s environments due to changes
• Keep costs of change activities down
• Establish credibility with the client, delivery teams and 3rd party suppliers
• Understand the client’s business and the impact of changes you manage on their environment
• Have strong knowledge of customer’s contractual requirements
• ITIL certification
• Knowledge of the use of Service now and property would be desirable but not