Change and Release Management Analyst


Job Reference
Change and Release Management Analyst
Job Type
Salary Details
Jakub Bakowski
07483 001374

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Job description

Change and Release Management Analyst - £20k – £25k DOE
Global Consultancy

We are currently assisting this prestigious IT organisation in the recruitment of a Change and Release Management Analyst to join the team in Inverness and oversee the change process by ensuring the correct procedures have taken place within scope of the Service Level Agreement.

Role overview:
• Ensure the Change and Release process is adhered to and both Change and Release are deployed without service disruption
• Ensure agreed Requests for Change (RFC) are entered correctly in the Service Management tool
• Reject impractical RFCs
• Ensure a back-out plan prepared internally is in evidence and has been considered within the overall implementation plan to minimize impact to service availability
• Review, monitor and communicate the progress and final outcome of cross tower Changes to all relevant parties

Key skills / Experience:
• Understanding of Service Management Framework
• Ability to present at all levels
• Demonstrate an ownership mentality
• Strong customer communication skills
• ITIL v4 Foundation (desirable)

Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906).

Deerfoot is acting as an Employment Agency in relation to this vacancy.