Business Systems Support Analyst


Job Reference
Business Systems Support Analyst
Job Type
Letchworth or Broxburn
Salary Details
£25K - £40K
Start Date
Harry Twynham

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Job description

Business Systems Support Analyst – Hertfordshire - £25K - £40K
A successful retail group based in Hertfordshire are looking to recruit for a Business Systems analyst to join a growing IT team.
The Business Systems Support Analyst performs a critical role within I.T. with the responsibility of ensuring stability, continuity and availability of the core applications. The role holder also provides a rapid response to incidents and escalated user queries.
Responsible for proactively identifying opportunities to better support business processes, the Business Systems Support Analyst also works with management and end-users to support new and existing applications and reports.
The responsibilities of the role include working across a variety of applications and projects including set-up, maintenance and decommissioning, and ensuring the delivery of a high-quality service.
The role holder should be a motivated team player with strong problem-solving skills, excellent communication and people skills, often working under pressure with the ability to prioritise a busy workload.
Skills and experience
• Experience of Business Systems or Business Applications
• Considerable experience in customer facing role
• Of graduate calibre or in lieu of degree, extensive industry experience will be considered
• Ability to undertake the above responsibilities
• Exceptional communication and presentation skills
• Excellent customer facing/customer service skills
• Able to work under pressure and meet deadlines
• Reliable and adaptable

Key accountabilities
• Service Delivery – ensure that the service delivered meets the business requirements;
• Continual Service Improvement – continual development of the service and consistent levels of high customer satisfaction;
• Projects – work with the Project Management Office, providing a technical resource;
• Product Ownership – responsible for products within the team, providing training and support to members of the team and our customers;
• Knowledge Transition – share knowledge within the team to provide a resilient service to our customers.

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