Assistant Manager - Service Design and Performance


Job Reference
Assistant Manager - Service Design and Performance
Job Type
Wok from home, later Central London
Salary Details
60k to 70k base
Start Date
Key Skills
Service Design, Service Performance, IT Service Delivery Management Global / EMEA, Banking/Finance.
Nick Gordon
023 8081 7150

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Job description

A vacancy has arisen for an Assistant Manager - Service Design & Performance to join the service management function. This unit covers: Service design, on-boarding preparation acceptance and transition into production through robust build, release, change processes, service and system monitoring and customer focused operations and service desk functions.

Skills needed:

Service Design, Service Performance and Service Management activities within significant scaled environments
Experience delivering service within a banking financial institution
IT project management skills and experience (ideally PRINCE2)
Experience of working with Legal, Compliance and Risk functions
Broad technical understanding of the infrastructure stack
(networking, voice, storage, virtualization, compute platforms [server and desktop], operating systems, data center management, capacity planning, event management etc.)
Drive the building of a service excellence culture, always putting the customer, our people and our business at the center of everything undertaken
Experience of ITSM / ITSM Toolsets including ServiceNow
Incident and ITSM / ITSCM Activities (Business Continuity and Disaster Recovery)
Support all Audit, Risk, Vendor and Outsource activities
Conduct Operational Readiness Assessments
Monitor SLA’s and OLA’s for Technology and report within the Risk framework
Champions service management and associated processes and procedures
Ensure relationships with business clients and EMEA IT functions are captured
Ensure that all regulatory requirements are fully complied with, including SOX, FFIEC assessments and cyber risks

This role may suit an individual who has held the following functional roles: IT Service Manager, IT Service Delivery Manager, IT Service Management Consultant, IT Service Delivery Consultant.

Base to 70k with comprehensive bens package.