Application Support Team Leader


Job Reference
Application Support Team Leader
Job Type
London/WFH Split
Salary Details
£42500- £45000
Key Skills
Application Support - CRM / Ticketing Systems
28 days holiday + bank holiday
Life Assurance
Wellbeing/ flexible benefits
Free entry to all exhibitions
Becky Barnard

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Job description

Application Support Team Leader

£42500 - £45000 basic + benefits
Arts, Entertainment & Recreation
London onsite/ hybrid

We have been retained as a trusted recruitment partner to one of the world’s most prestigious museum groups. We are currently recruiting for an experienced Application Support Team Leader who will me joining the Museum at an exciting time during a major 5 years business and digital transformation.

The Application Support Team Lead will manage the Application Support Team which is responsible for IT application support activities including maintenance, administration, 2nd & 3rd line support, testing and QA. Work closely with the Service Desk to provide 2nd &3rd line operational support and to ensure timely and efficient resolution of IT application-related incidents and service requests. Work closely with internal stakeholders and 3rd parties to provide and improve ongoing support and to provide updates and feedback of ongoing support matters, development, and projects

Required Skills / Environment

Experience in a similar role managing an IT support team that is also responsible for project support and QA , previous experience in the hands on managing of application support teams in the past/

Experience of supporting CRM, ticketing systems and integrations with other systems

Excellent understanding of ITIL service management processes

Salary: £42500-£45000
Benefits: 28 days holiday + bank holidays, Bonus scheme, Enhanced Pension scheme (Aviva), Life Assurance, Free access to Museums and exhibitions, Health & Wellbeing options and more

This role may suit candidates, who hold the following job titles: Application Support Leader, Senior Application Support, IT Support Team Leader , IT Support Leader, IT Support Lead, Lead Application Support Engineer

Deerfoot IT is a leading specialist recruitment business for the IT industry. We will never send your CV anywhere without your full email authorisation and only after you have seen the full and complete details on this opportunity. Deerfoot IT: Est. 1997. REC member. ISO certified. Climate positive workforce. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906).

Deerfoot is acting as an Employment Agency in relation to this vacancy.