Application Support Engineer

Contract / Temporary

Job Reference
Application Support Engineer - 4427 / 4428
Job Type
Contract / Temporary
Location
Area
Dubai
Salary Details
TBC
Start Date
ASAP
Key Skills
Global Connect Technologies, Splunk, Service Now, Ansible, Automic, Oracle – PL/SQL, Linux/Unix commands, Informatica ETL, TIBCO Administrator, WebLogic, JBOSS basics, SQL Server, SharePoint and O36
Consultant
Peter Hirst
peter.hirst@deerfoot.co.uk
+44 (0) 23 8081 7155

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Job description

Application Support Engineer – Rate TBC
Long term contract
Dubai

Are you looking to gain commercial exposure to an international client? An opportunity to work for one of the most prestigious organisations in the world based in Dubai has arisen for an Application Support Engineer to work on a long term contract basis.

Key Skills:
• Global Connect Technologies
• Splunk
• Service Now
• Ansible
• Automic
• Oracle – PL/SQL
• Linux/Unix commands
• Informatica ETL
• TIBCO Administrator
• WebLogic, JBOSS basics
• SQL Server
• SharePoint and O365 Administration
• .Net / Java.

Secondary Skills:

• Hands-on experience for the Operation and Maintenance of Avaya Systems: Avaya Communication Manager (CM), CMS and ASA, Avaya Session Manager, Avaya Contact Recorder, Avaya Enablement Services, Avaya Viewer, Dialogic Gateways, WebLM, Nortel (Avaya Blue), AVAYA Aura Contact Center (AACC).
• Knowledge and experience with Avaya Media Server Platforms including Multi-Carrier Cabinets G-Series Gateways, LSP and ESS systems.

JOB RESPONSIBILITIES:

• To identify recurring problem areas, articulating trends for root cause analysis and providing information to problem management. Ensure that assigned problems are defined and analysis inline with the Problem Management Process. Ensure that solutions to problems meet the architectural standards within the technology area and impact to the business is minimised.
• To be an interface with different technical teams, applications teams and Customer support teams and dissipate the solutions required for all incident management and service request for all assigned business areas
• Liaise with vendors, IT coordinators and other IT teams to ensure a high level of system availability.
• To work towards resolution of incidents across various technologies and platforms.
• To update the status of an incident or service request in the tool. To make sure that they hold up-to-date information before acting on any incident or service request to insure that tool and relevant teams are updated.
• Ensure escalation and other sectional procedures are maintained, proactively informing management of process or procedural improvements.
• To provide workarounds / solutions to be updated in the Known Error database to Problem Management Team.
• To proactively identify and highlight issues, to reduce the possibility of system downtime for users.
• To provide required statistics and assistance to