Application Support / Delivery Manager

Permanent

Job Reference
Application Support Manager 201-12
Job Type
Permanent
Location
Area
Newcastle (NE15 8NY)
Salary Details
to £65,000 + Generous Bonus + Excellent Benefits
Start Date
ASAP
Key Skills
Service Delivery, Application Delivery, Vendor Management, Team Management, Performance Monitoring, Change Control, Financial Software and Applications, FinTech / Financial Services Sector
Benefits
Alongside a competitive base salary, you will be entitled to one of the most attractive benefit packages currently in the market: 26 days holiday (plus bank holidays), performance related bonus (typic
Consultant
Ben Gordon
ben.gordon@deerfoot.co.uk
+44 (0)23 8018 0025

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Job description

Service Delivery Manager
to £65,000 + Generous Bonus + Excellent Benefits
Newcastle upon Tyne, Northumberland
Financial Services Group

As a highly successful and preferred recruitment partner to this well-established Financial Services Group, we have been instructed to assist in the hire of a Service Delivery Manager to join them out of their Newcastle office to take responsibility for service delivery around financial software that is in use by over 7000 internal users across the business.

You will be required to manage three significant third party applications and the associated delivery from the third party vendors. As Service Delivery Manager, you will also manage a small internal team and work with your two direct reports (Test Manager and Release Manager) to successfully deliver and support the applications.

Role Overview
- Owning the delivery of three third party applications; Xplan, CommPay and WorkSmart
- Vendor Management of the third party software providers
- Managing a small internal team with two direct reports
- Conducting performance monitoring
- Administering and ensuring change control

Skills and Experience
- Working with third party applications and software providers
- Managing a small team with two direct reports
- Ideally experience working with financial software / applications
- Ideally a background working in FinTech / Financial Services sector
- Knowledge of Xplan, CommPay, WorkSmart beneficial

Package: Alongside a competitive base salary, you will be entitled to one of the most attractive benefit packages currently in the market: 26 days holiday (plus bank holidays), performance related bonus (typically 15-20%), excellent pension scheme (10% non-contributory), life assurance (4x), income protection (75%), private healthcare and a range of great flexible benefits. It is expected that you will also be able to work one day per week from home.

Relevant Job Titles: Service Delivery Manager, Service Manager, Application Support Manager, Software Support Manager, Product Support Manager, Systems Support Manager, Head of Application Support, Technical Product Manager, Application Manager, Systems Manager.

Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each ti