Application and Interface Support Analyst


Job Reference
Application and Interface Support Analyst
Job Type
3 days WFH / 2 days London
Salary Details
£23-25k + excellent benefits
Lisa Willshire
023 8081 7159

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Job description

Application and Interface Support Analyst
£23-25k + Excellent Benefits
3 days Remote WFH / Central London 2 days per week

An exciting opportunity has arisen for an Application and Interface Support analyst to join a well-known, award winning publishing organisation based in central London.

The IT support team supports hundreds of staff from Australia to New York in a fast-moving environment using industry standard tools and systems. The successful candidate will provide support to the users of the company’s core finance and publishing systems, whilst providing excellent first line support on business applications managed by the Business Systems team, including Focal Point, Dimensions, Cognos, Biblio and VI Portal including user account set up, to agreed service levels. Experience in these applications are not required but are highly desirable.

Your role will also involve:
• Managing the support queue, including the proper classification of tickets in Zendesk.
• Assisting with communications to business staff regarding system status and incidents.
• Reporting to Line Manager on the volume and expedition of support issues.
• Ensuring the timely and accurate set up and deactivation of user accounts.
• Monitoring software license usage.
• Assisting with systems testing and configuration.

Key skills / experience:
Benefits include: pension, life assurance, excellent staff discount,
• Customer-focused, with a professional, patient and friendly manner
• Conversant with basic IT concepts
• Strong systems aptitude
• Excellent attention to detail
• Good MS Office skills, especially Excel
• Cognos + Biblio3 software (not essential)
• ONIX (not essential)

Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906).

Deerfoot is acting as an Employment Agency in relation to this vacancy.