Vacancy details
Here are the details for the Service Desk Knowledge Analyst vacancy in London (City).
Please click here if you would like to apply for this vacancy
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| Job reference: |
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Service Desk Knowledge Analyst |
| Job type: |
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Contract/Temp |
| Location: |
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London - City |
| Salary details: |
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£200 - £220 per day |
| Start date: |
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Immediate/ASAP |
| Key skills: |
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: Design of Service Desk Wiki sites, template creation for commonly themed pages, training in the use of Wiki sites, process review, banking sector preferred |
| Job description: |
Contract Service Desk Knowledge Analyst – Confluence, Wiki, London - £200 - 220 per day
Required Skills & Experience: Design of Service Desk Wiki sites, template creation for commonly themed pages, training in the use of Wiki sites, process review, banking sector preferred.
Skills: Confluence Wiki software package, service desk / helpdesk experience/involvement, third party supplier skills, knowledge management, user training.
Our client's business is at the very heart of the London banking community and is a stable member and well regarded institution within city finance circles. Our client's IT systems help support the trading of items such as derivatives swaps and fixed income products. As one of just two official tier one preferred recruitment partners, we have been asked to identify a Contract Service Desk Knowledge Analyst to work with Confluence / Wiki to assist in the creation of a web based knowledge base.
The Service Desk provides a single point of contact for reporting and managing incidents, problems and requests between customers, IT services and third-party support organisations. The Service Desk Knowledge analyst will be responsible for creating the new Service Desk Knowledge Base that will be the definitive point of knowledge for all 1st line teams, ultimately being accessed by internal and third party suppliers.
The Knowledge Analyst will be tasked with collating the knowledge that is available in a number of sources, reviewing the data before moving it into the single repository. The Knowledge base will be hosted on the new Confluence Wiki site, and the Knowledge Analyst will assist in the design of the Service Desk pages, including look and feel, design of templates and hierarchical design.
Responsibilities:
• Co-ordinate the design of the Service Desk Wiki site.
• Create templates to be used for the creation of the commonly themed pages.
• Co-ordinate training of Service Desk analysts to use Wiki and contribute going forward.
• Review all documentation within current Service Desk locations and update.
• Pull all data from current locations into new site using templates
• Correctly ‘label’ documents to ensure full search functionality.
• Define the process for definitive storage of documents.
• Define how version control will be managed.
• Highlight old documentation, where possible bring up to date
• Highlight missing processes and documentation
Candidates will have recent experience in an appropriat |
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To progress this vacancy please click the link above, or call Josh Hawker direct on +44 (0)23 8081 7151. Thank you.
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